Feedback tool on Exly

Feedback on Exly is an informative tool that helps you understand how your offerings are being perceived by the end-users. Based on the positive, negative, or neutral feedback received, you can work on improving your content and offerings by sticking with the tactics and styles that are well-received and working on the ones that aren’t. This way you can provide an enriching overall experience to the end-user and grow as a creator.

How does the Feedback tool on Exly work?

The Feedback tool on Exly allows you to understand how the end-user is assessing your offerings. After every class/course completion/workshop/one-on-one appointment/product order, etc, the end-user receives an email where they are asked to rate the said offering. 

Once they submit their feedback, the result is available for viewing on the Creator Tool page. However, you can access the collected feedback through the Feedback option on the listing cards or by following this step-by-step guide:

Step 1: On the Creator Tool page, scroll down to the Workflow Tools menu on the left side and click on Feedback.

Step 2: In the new window, you see three options - User Feedback, Manage Feedback Forms and Published Feedback.

• In User Feedback you can view all the reviews you’ve gotten.

• In Manage Feedback Form, you can manage all the forms you’ve created and even edit them.

• In Published Feedback, you can view all the reviews that have been published on the offering page.

Step 2: Once you start getting feedback,  you will see a detailed breakdown (pie charts, average rating, etc.,) of the feedback shared by the end-users for your offerings all compiled on the same page for better understanding.

• The Overall Feedback displays the breakdown of all the rating you’ve gotten.

• The overall rating is simply the average of all the ratings received for all or specific listings (class/course/workshop/one-on-one appointment)

• The ratio of feedback received per number of total bookings in percentage is depicted through a donut chart. Quite similar to the pie chart, if you hover over a section of the donut chart, certain numbers would appear. 
  For instance, if only 60 people gave feedback out of a total of 100, then 60 feedback received/100 total bookings would reflect in the green region while 40 feedback not received/100 total bookings would appear in the red region.

The feedback section will automatically get updated as soon as any feedback for the offering/event conducted is submitted by the end-user. But if you want to disable this feature, you can reach out to your Account Manager, and they will help you with the same.

Step 3: In the user feedback section, you can view the details of the feedback you’ve gotten. For each review you can view the Customer’s Name, Offering Title, Rating and Remark.

When you click on the three dot menu in the Actions tab, you get the option to

• Share Testimonial

• View Details

• Add to Offering. (The review will be added to the offering page mentioned in the Offering Title)

Step 4: To manage the feedback forms, click on Manage Feedback Forms

Here you can see all the feedback forms for each offering along with the Average Rating and the Number of Feedbacks Received.

To edit a form, click on the Pen icon in the Actions Tab.

You can add a new question and also choose the answer type to be a Text, Single Select, Multi Select or an Emoji Rating.

Once done, click on Update Form to save the changes.

Publishing Feedback

In the published Feedback section, you can look at all the reviews that are present on the respective offering page.

To manually add a review to an offering, click on Custom Feedback.

Fill the form that opens by adding a customer's name, caption, feedback and at last a rating. You can also upload a picture from your device or choose an image from the stock images provided.

Once done, you can either save the feedback as a draft or publish it on the offering page.